Barclays – a wealth of experience

April 2, 2018

Richard Clark, chartered wealth manager at Barclays, reflects on how the 300 year-old bank is moving with the times and embracing new technology and attracting talent to offer better services to its customer base

A company doesn’t get to remain in business for over 300 years without moving with the times and listening carefully to the needs of the clients that they support. With over 23,000 employees across the country, Barclays UK interacts in some shape or form with a staggering one out of every two adults in the UK.

One can’t afford to remain static in this busy world, which is why we at Barclays constantly look at how we can remain loyal to our heritage — and all the existing expectations that brings – but also innovate and welcome new generations of clients. Our significant investment in technology is one example of this, which not only supports clients with their needs directly, but also allows us to be vigilant against fraud, for example through our voice biometric technology. Another is the launch of our Smart Investor platform, evidence that we are constantly looking to adapt to the ever-changing needs of our client base and to provide innovative solutions.

We view our relationship with our clients as sacrosanct and very much for the long term; we are in this together. Commitment is vital on our part and we focus on deepening relationships over time, as well as supporting our valued clients with any short-term needs. Invariably, the local, national and global landscapes will change frequently but our relationships with our clients remain constant and, given our significant breadth of services, we are well equipped to support clients on a day-to-day basis. While we still have, and always will have, work to do to improve what we do and how we do it, we have made significant progress over recent years to integrate the various internal parts of our business so that our clients are central to all we do. Clients view us as Barclays, regardless of which area we may specialise in: wealth management, corporate banking or premier/personal banking. Relocating our local corporate, wealth management, premier and business banking colleagues to our Newcastle Quayside office in 2014 has certainly helped and we plan to grow our teams significantly throughout 2018 and beyond, in order to continue to service our clients’ ongoing requirements.

In terms of our own local wealth management team, we are delighted to have recently added two experienced wealth managers in Newcastle with our Leeds office, which joins us to form the North East Barclays wealth management team, and we are also looking to add a number of wealth manager and wealth planners throughout the year.

Peter Wagstaff is a hugely experienced and well-known figure in our region, having spent the majority of his career to date as one of the key members of the local Coutts team, while Chris Wade has joined the team from The Wesleyan, where he has spent many years advising high net worth clients, primarily in the legal sector.

These latest recruits are aimed at supporting our consistent growth trajectory from an already significant base, with the North East team alone currently responsible for managing over £2.5 billion of wealth across banking, investments and credit.

The team is also now under the stewardship of Nick Keenan, who joins us as a regional director and is responsible for the management of the wealth management offices across the North East region. Nick has a breadth of experience, himself being a chartered financial planner. He joins us from Santander, having recently built and run their financial planning business in the UK.

If you would like to know more about the varied services that I and my Barclays colleagues are able to provide, please do not hesitate to contact me.

Barclays Wealth
Contact Richard Clark on richard.f.clark@barclays.com
www.barclays.co.uk/wealth
@barclayswealth

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