November 1, 2016
Software sits at the heart of every successful business, but how do you find the right solution for yours? Choosing a solution that will play such a vital role in the day-to-day running and prosperity of your company can be a daunting task.
The team at Monpellier pride themselves on their ability to listen and understand what your business needs are and how any new system will be used.
Monpellier was established over 15 years ago by managing director Ray Walton, who after years in the industry wanted to create a business that did more than provide ‘out-of-the-box’ solutions. Three years into Monpellier’s journey, sales director Tom Cram joined the growing team and the company’s offering doubled.
With two offices based in the North, Monpellier offers a wide range of solutions to meet a diverse customer base. As an accredited partner of Sage and Pegasus, Monpellier provides financial accounting software as well as being able to offer integration with EPOS, CRM and ecommerce solutions.
Ray comments: “At Monpellier, we know that finding a company who can supply the right software is only half the battle when sourcing a new complete solution. Support and training are two vital elements to the implementation and continuous success of a new solution. With 82 per cent of businesses leaving their existing software provider due to poor customer service, it is paramount that you choose a partner who places your needs first.”
The easiest way to tell if a company honestly provides great service is to hear positive feedback from their existing customer base.
Richard Warren, a director at Quality Water, comments: “You need a provider like Monpellier with a team who will listen, have excellent product knowledge and the ability to plan. They don’t rush things for the sake of sales.’’
Monpellier showcases multiple case studies on its website from various happy customers, with testimonials uploaded each month. In addition to case studies, a recent customer survey revealed that an impressive 94 per cent of Monpellier customers were ‘very pleased’ with the service they received.
Ray adds: “Another aspect to consider is whether or not the partner can facilitate all of your needs. Having multiple contracts is both time consuming and costly. Finding a provider that can supply your accounts system, support your CRM, monitor your server, backup your data and provide anti-virus options in one contract will save you huge amounts of time and allow you to peacefully continue with your other duties knowing everything is supported.”
But with so many resellers out there what makes Monpellier so different? And, more importantly, what makes the company the right fit for your business? If you are looking for a solution to fit seamlessly into your daily processes – a bespoke solution that can be created to meet your individual needs – and a company recognised for its excellent customer service, then Monpellier could be the perfect fit for you.