Service and support 

April 18, 2017

Established in Newcastle back in 1862, Van der Velde has a long-established history in the service industry.

Initially based on the Quayside manufacturing rubber stamps, nameplates and iron brands, the company subsequently moved to Pilgrim Street, extending sales into stationery and typewriters as well as running a repairs workshop.

1962 saw further diversification into the sale and service of office equipment and a move to offices at Blandford Square, from where today’s computer division – which first opened in 1979 – continues to operate.

As one of the leading computer service and support specialists in the North of England, with over 38 years’ experience, Van der Velde has developed strong partnerships with leading customers and manufacturers in the IT industry.

From the early days of typewriters to today’s world of Cloud computing, Van der Velde has been among the first to bring the latest technology to a broad spectrum of companies in the North East.

Steve Moseby joined Van der Velde in 1978 as a service engineer. He was promoted to service manager and then service director by 1990. In 1994, Steve became the owner and managing director of Van der Velde (Service and Support) Limited.

The company boasts a dedicated, committed and skilled team of engineering staff who understand the importance of quality service and support.

Each engineer is focused on creating a relationship-driven service to every customer and prides themselves on an ability to adapt to the individual needs of customers – providing bespoke solutions and ensuring that, when it comes to customer service, they are second to none.

The ability to combine top quality brands with a complete solution has won Van der Velde the highest levels of accreditation from top manufacturers.

In an ever-changing IT industry, Van der Velde’s customers are assured of the greatest level of security and can be confident they are dealing with a company that is not driven by sales trends or targets but the needs and requirements of its customers. It also has its customers’ long-term interests at heart as it recognises that without this, it can expect no future business.

Van der Velde staff treat their customers as partners, working together to maximise their investment in IT. The very best advice and support is given from initial discussions through to planning, installation and commissioning. From sale to support, they provide the complete solution with a proactive role throughout.

Van der Velde strives to provide customers with the best service possible and adopts a straight talking, no nonsense approach to IT, allowing customers to fully understand what to expect and always at an affordable price. Based in the heart of Newcastle, customers benefit from dealing with an established local company with local support engineers and a long history of delivering the highest level of service and support to its customers.

Van der Velde (Service and Support) Ltd

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Supporting role: Caroline Dowdle and Rowan Pierce