Setting new standards

January 2, 2019

Mick Welch, managing director of Cramlington-based Gemini Mechanical Services Ltd, reflects on four years in business and how his independent firm has developed in this time

Mick Welch established Gemini Mechanical Services Engineers Ltd in 2015 after seeing an opportunity in the market for a new professional mechanical business in the North East.

Mick reflects: “I have always found a friendly service paired up with caring about your installation goes a long way and at Gemini, this is at the forefront of the business.

“We work hard and are proud of the service we deliver. It gives the team great pleasure when a client acknowledges the quality of our installation.”

With increasing demand for electrical works, Mick decided to introduce Gemini Electrical Services to the business to provide a full mechanical and electrical package.

Starting gradually with smaller controls projects, the Electrical division has been built on the same ethos of quality over quantity. Having achieved an impressive £1 million turnover in his first year of business, Mick has recently brought Josh Boyle on as a partner, appointing him managing director of Gemini Electrical Services.

“Josh and I have known each together for over 14 years and both have great understanding of how each other works,” Mick says. “We have the same proactive, can-do attitude and together we make a very strong team.”

Josh adds: “Mick and I have delivered many projects together over the years. We’re confident and conscientious in what we do and we have a proven track record of keeping our clients happy.

“We also have the same goal – repeat business – and want our clients to think of us as their ‘go-to guys’, knowing they’ll receive a quality service every time.”

In Josh’s first five weeks of starting at Gemini Electrical Services, the company has secured more than £1.5 million of work for 2019.

“We’ve managed to secure some great projects both locally and further afield, and we will continue to do so at a rate that suits our business model,” says Josh.

“We’re still a new business and we have a lot to learn, but as we evolve, we’ll change processes and adapt the business to deliver the best service we can to our clients.

Josh continues: “To make a business successful, you have to invest in your people, give them the tools they need and motivate them to do the best job they can every time. Mick and I are committed to this and instil this into every person who joins us.”

So what does the future hold for Gemini as a whole?

Mick says: “The business model we’ve developed ensures we’re sustainable and that we are re- investing into the business for growth. We have a strict checklist for our clients so that we want to make sure that we can deliver what we promise.

If a project isn’t for us, we’re honest and upfront about this from the start. We don’t want to let anyone down.

“With this in mind, our aim is to grow the business to a strong and stable place within the marketplace, at a rate that suits the business and with a brand that people want to work with and for.”

Gemini Mechanical Services LTD

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