The modern way of managing your money

April 2, 2018

Technology has always been at the core of Fairstone’s operations, says Lee Hartley, managing director of the South Tyneside-based Chartered Financial Planning firm

We all lead digitally-driven lifestyles. From the news articles that we consume on our phones to the books we read on our Kindles and the music and movies that we stream through a multitude of devices; the world is quickly and easily accessible to us all.

Despite the innovation across most sectors, traditional financial services are lagging behind the curve when it comes to digital progress.

In 2018 it can still take two days for a credit card payment to clear, some mobile banking apps still don’t allow you to set up new payees within the app and cheques still exist.

When it comes to financial services, Fairstone is committed to maintaining its position as a digital leader.

Over the last 12 months, Fairstone has invested heavily in its digital technologies. This includes the development of its cloud-based proprietary software that works to streamline the advice process. Branded as Gateway, the system has been built around adviser needs to help improve their efficiency and productivity. Gateway is fully integrated with a number of leading systems that frees up adviser time by removing the pressures of endless paperwork. This is incredibly valuable as it allows advisers the additional time to do what they do best, building relationships with their clients.

In addition to Gateway, Office 365 has been implemented across the firm’s 40 premises nationwide.

Fairstone has also undertaken a complete hardware overhaul of everything that is over 12 months old across all its offices. This includes a new infrastructure model which synchronises the networks and servers of the firms that Fairstone acquires and ensures their swift integration, meaning minimum disruption for clients and advisers alike.

As well as supporting integration and improving efficiency across the firm, these IT developments are central to the firm’s GDPR strategy. Fairstone’s investment in its technology assets over the last 12 months has dramatically increased data security across the estate and means that the firm is fully compliant ahead of the May 26 implementation of the new data protection laws.

Technology has always been at the core of the Fairstone proposition and is one of the reasons the firm is able to remain so agile and adaptive to change. By integrating hardware and software across the country and operating a centralised system, Fairstone can maintain a ratio of four advisers to one member of support staff in comparison to the 1:1 national average. This has a huge impact on the firm’s overheads and means it can continue to offer the highest quality advice at the best value. As a result, on average, Fairstone’s initial and ongoing fees are typically 65 per cent lower than those of the market leader.

In addition, Fairstone is fully independent, offers whole of market advice, access to Chartered advisers and it never charges exit fees.

All new clients are offered a free initial consultation, get in touch today to book your first appointment with a Fairstone adviser.

Fairstone Group
Fairstone Group incorporates Fairstone Financial Management, which is authorised and regulated by the Financial Conduct Authority – FRN: 475973

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