Twenty years in business

November 5, 2019

This year marks 20 years in business for Wearside-based Travel Insurance specialists, Just Travel Cover. Here, its managing director Andrew Jackson reflects on the business journey so far

Award-winning Just Travel Cover has grown from humble beginnings as a high street broker with just three staff into a thriving multi-faceted business employing more than 50 people in the heart of Sunderland.

The company, which celebrates its 20th anniversary this year, works with a range of insurers and underwriters to help holidaymakers of any age get the travel insurance they need – something that can be difficult and complex for those over 50 or living with pre-existing medical conditions in particular.

In addition to a city centre call centre and an intuitive new website, Just Travel Cover has built up a national network of partners in the insurance and travel industries, investing in IT systems and web-based solutions that give hundreds of companies the ability to offer the same comprehensive cover in their own offices or through branded white label solutions.

Andrew Jackson was general manager when the company launched as Newton Lee back in 1999 and is now the managing director. Reflecting on his own 20-year journey, Andrew puts the key to the company’s success down to keeping pace with the changing demands of the modern traveller, investing in technology and a commitment to recruiting, training and developing apprentices, something Just Travel Cover was recognised for at the North East Business Awards in 2018.

“We’ve always invested in our staff including a successful apprentice programme”, says Andrew. “Apprentices bring a wealth of energy, diversity and talent, which allows us to be innovative and proactive in our work. Many of the apprentices are still with us after a number of years, they’ve grown with the company and are now department or team managers.”

While Just Travel Cover has enjoyed considerable success over the last two decades, Andrew also recognises that the company’s business journey has had its challenges to overcome. “Anything that impacts the travel industry impacts us”, the managing director reflects. “And with political uncertainty, recent terror attacks and the diversity of the type of holidays people take nowadays, customers’ demands and needs are continually evolving when it comes to travel insurance.

“Twenty years is a long time in business nowadays and that’s testament to the team we’ve built over the years – and continue to grow – but it’s important Just Travel Cover keeps adapting and innovating for your customers.”

Andrew concludes: “People still want to know they’re buying from a company they can trust, taking a policy that will cover them if they need it and most of all get good old fashioned customer service”.

Earlier this year two new directors were appointed to the board as the company prepares for further growth in 2020. “The addition of Daley Gore and Isabel Mellefont to the board will add strength and value to the business as we progress with ambitious plans for the future. We’re currently recruiting telesales staff too, as we prepare for a busy start to next year. We’re excited for the future with the recent launch of our new website and plans to drive forward by developing travel insurance solutions via our call centre, digital platforms and network of insurance brokers across the UK”.

Just Travel Cover are shortlisted for “Best Travel Insurance Provider” in the prestigious British Travel Awards, which take place later this year. Andrew Jackson adds: “Winning this award would round off what has been a fantastic 20th year in business for us. Here’s to the next 20 years!

Just Travel Cover

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