A unique approach to success

October 29, 2021

Marrying businesses with the very best people has long been a stronghold of Newcastle based- recruitment and outsourced talent services provider Jackson Hogg. But the firm also stands as a leader in the delivery of tailored HR and training support that shapes clients’ growth journeys. Here, HR partners Jill Mallinson and Hannah Bowker tell Steven Hugill about the company’s HR Partnership function and how it is helping organisations take steps forward in the marketplace.

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VISIBILITY IS EVERYTHING IN BUSINESS.

From unique ideas and products that inspire marketplace awareness, to forward-thinking strategies that extend geographical reach, and an inclusive culture that attracts and retains the best talent, discernibility is a cornerstone of success.

And nowhere is this better evidenced than at electrical firm Quantum Controls.

Headquartered in Prudhoe, the company is the country’s leading supplier of variable speed drives and electric motors, with its Northumberland base home to the UK’s largest drive service centre.

Factor in an electrical control panel-making site next to the A1(M), on Birtley’s Portobello Trade Park, further service centres in Glasgow, Leeds and Essex, and a recent expansion north of the border, and its visibility is overwhelming.

Such progress, of course, comes not without solid foundations.

And Quantum Controls is on sound footing thanks to the strength of its senior management team and ongoing support of recruitment and outsourced talent services provider Jackson Hogg – specifically its HR Partnership function.

Led by HR partners Jill Mallinson and Hannah Bowker, it delivers to clients – many of which operate across the science, technology, engineering and manufacturing sectors – tailored assistance that galvanises distinctive growth strategies, nurtures talent streams and empowers positive cultures.

From day-to-day and flexible monthly assistance to project work that fulfils clients’ requirements across areas such as engagement strategies and employee relations management, its support also includes a fully outsourced proposition that takes on firms’ entire HR obligations.

Furthermore, it develops and delivers custom training programmes that help organisations retain and upskill staff.

It all makes for, says Jill, a unique provision that sets businesses on the path to success.

For Quantum Controls, the impact of its alliance with Jackson Hogg – which has straddled the entire COVID-19 pandemic – is palpable.

Delivering crucial HR guidance on the myriad
of commercial complexities caused by the global health crisis, Jackson Hogg was also intrinsic in the company’s takeover of Scottish contractor Lothian and Borders Electrical earlier this year, to create Q Electrical Industrial Services.

Jill says: “Quantum Controls is a great business that is constantly looking to grow, diversify and extend its presence as a leader in a competitive marketplace, with talent retention a top priority.

“It had been working with a large HR consultancy but wasn’t receiving the bespoke and personal services we are able to deliver.

“We began supporting managing director Kevin Brown and operations director Karen Hall in late 2019, providing a project of work that progressed into today’s retained model that covers the full scope of HR.

“And our recent work has included much support around employee management and engagement during the pandemic to help minimise disruption,” continues Jill, who has eight years’ experience working across HR.

She adds: “We also helped the business through its Scottish merger, from the legal and compliance and cultural perspectives.

“We carried out direct employee consultation – which included spending time in Scotland – that ensured a smooth transition for staff.

“And we’re delighted to have helped the company come out of the pandemic in a really strong position.

“Kevin and Karen are very forward-thinking people, and their ongoing success is testament to the trust they have in our partnership.”

While bolstering Quantum Controls’ commercial standing, though, Jill says the support also further reflects the inimitability of Jackson Hogg’s offer.

She says: “We deliver clients’ recruitment needs as well as their HR needs – there are other consultancies and businesses out there, but we are the first to deliver in-depth assistance across both elements.

“We look after the whole employee lifecycle – from staff relations and growth strategies, talent retention and upskilling, and exiting support.

“We are a people partner that delivers the complete HR picture.”

And in an ever-fluctuating world, Hannah, who studied a post graduate law diploma, says such a solid base is imperative as firms transition to a post- pandemic future.

She says: “HR has found its voice a lot more over the last year-and-a-half because company departments needed to be on top of things like the furlough scheme and redundancies.

“A lot of firms are still potentially struggling, though, and a major drive for us is to continue improving our model to facilitate more support to further companies to help them return to where they once were.”

The goal to which business and HR graduate Hannah – who joined Jackson Hogg in September after time with two Manchester-based HR consultancies – alludes will be achieved by melding her knowledge of employment law and compliance with Jill’s strategic- level experience of internal HR roles at firms such as Wallsend’s Soil Machine Dynamics.

“Ultimately, it’s about offering reassurance and security,” says Jill.

“We provide clients with unique advice that protects them while our understanding of their cultures and values means we lay a platform for them to achieve their respective goals too, rather than delivering an off-the-shelf, recited solution.

“We’ve gone through some real rollercoasters over the last 18 months, from furlough to home working, redundancies and restructures, and have seen the disjointing effect of COVID-19 on employee morale, engagement and productivity.

“But, as we emerge from the pandemic, in a market more competitive than ever, businesses are looking to position themselves for growth and success.

“It’s great to see leaders, who have endured a lot of uncertainty around organisations they have put their heart and soul into, coming out the other side and making plans for the future.

“And we will continue to be there to support them as they do.”

“Since starting our partnership with Jackson Hogg, I have seen how good HR management can have a positive impact on our business.

“Not only has Jackson Hogg helped us navigate the difficulties brought about by the pandemic, but they have supported our leadership team on an ongoing basis, which in turn has allowed our leaders to focus on what we do best – creating growth and business success.

“The personal and tailored approach that Jackson Hogg brings means we can maintain a commercial focus with HR, while their sharp attention to detail means our business is always protected.”

– Kevin Brown,
Quantum Controls managing director

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