Supporting a prosperous trading future

May 3, 2021

North East England Chamber of Commerce has launched a new customs clearance service to accompany the suite of international trade services that support companies on everything from customs clearances and export documentation, to networking around the world.

In the aftermath of Brexit, one of the principal roles of the new customs clearance team is to help businesses who have struggled to navigate new trading rules and help them to operate as usual, and support their growth plans.

In addition, their role is to provide a service in assisting with the projected shortfall of customs agents for the annual requirement of 215 million additional customs declarations needed to continue trade with the EU post-Brexit.

The demand for services has led to the recruitment of seven customs clearance specialists and an experienced international trade manager, Alexandra Stocks, who joins the Chamber from British Steel’s logistics department.

“We offer a streamlined customs declaration provision and have had great feedback from our members about our proactive approach to problem- solving, which is supported by the British Chamber of Commerce as well as a network of specialist consultants,” says Alex.

“This enables us to offer additional support on a variety of subjects including origin, VAT and customs procedures. Our team is a great complement to all of the other Chamber international trade knowledge and expertise, stretching back over 200 years.”

One of the Chamber members that is utilising the custom declaration team’s and skillset is Thorn Lighting, based in Spennymoor.

Jonathan Winkel, of Thorn Lighting, says: “In the past, we have used different customs service providers for our import clearances to the UK. Against the backdrop of Brexit and the sharp increase in shipment volumes, we have decided to work with a strong partner to ensure clarity and compliance for us. We have found this strong partner in Chamber Customs.”

Steve Hayers adds: “It is tremendous to have the customs documentation team on-hand when we are navigating new requirements for EU goods movements. They have helped us to ensure our goods have been kept moving on time. In summary, they have been a great asset, helping us with import customs clearance.”

As well as customs services, the Chamber also has an accredited international trade training programme, a global business network, and arranges a series of internationally-focused events.

Over the past 12 months, the Chamber has hosted webinars with global business leaders, including the managing director of BMW’s German plant.

To find out more about Chamber Customs, visit, or email [email protected]


Navigating new trading rules can cause frustrations and becoming an independent customs territory means that UK businesses now have to fill in more documentation to trade overseas.

North East England Chamber of Commerce now offers the ChamberCustoms(R) brokerage service as an agent for the British Chambers of Commerce.

The service ensures compliance, confidence, clarity and capacity for import and export entries, with direct links to all sea, air, rail and road ports and terminals in Great Britain.

The brokerage service harnesses the reach, expertise and knowledge of the British Chamber network to offer a supportive, reliable service, to ensure that your goods enter or leave smoothly no matter where in Great Britain.

International trade training programme

Employees can quickly be brought up to speed on international trade with one day development sessions, offering the ideal balance between theory and practice.

The extensive training portfolio includes the Accredited British Chambers of Commerce Foundation Award in International Trade.

Courses provide invaluable skills for businesses of all sizes.

For some businesses, bespoke training solutions are better suited.

This offers the opportunity for industry experts to provide tailor-made training in international trade to meet your specific business needs.

Global business network

When trading overseas there is no substitute for on the ground insight and expertise. This is where the Chamber’s global business network comes
in, with over 70 accredited British Chambers of Commerce and business groups across the world, to help you realise your global ambitions.

Through this network the Chamber supports members by providing confidence, contacts and clarity in foreign markets. Chamber Global provides unfettered access to this network, with opportunities to connect with key markets, access operational support on trading challenges
and gain insight, helping your business to go further.

Export documentation

Documentation is at the heart of international trade and is essential to avoid contractual issues, transport delays or difficulties getting paid.

The Chamber is certified to provide and issue a wide range of international business documents based on relevant export and import requirements and trade regulations.

The Chamber’s international team process around 20,000 documents each year, to facilitate your exports from the UK around the world.

Chamber Global membership

Chamber Global is specially focused on supporting those trading globally. It is designed to save you time and money, with access to specialist account management, optimum discounts on training, customs and export documentation and access to international- focused insights and events. Benefits also include sign posting you to the most relevant opportunities and providing you with expert advice and guidance, helping you to grow and trade worldwide. For more information contact Richard Addison, email [email protected] or call 0191312006