June 28, 2016 @ 16:30 by Alison Cowie
Boldon-based independent energy consultancy, Square One Utilities is celebrating its second national award nomination in a year.
Members of the team will travel to London on June 30 where the company is shortlisted for the Best Customer Service award – having been national finalists last year for Most Trusted Consultant – in The Energy Live Consultancy Awards (TELCA), widely recognised as the energy industry’s most prestigious showcase.
The awards celebrate companies operating within the energy sector that are providing outstanding levels of service.
Established in 2004, Square One Utilities specialises in energy procurement and energy management and has a highly impressive client base ranging from important locally based companies such as Port of Tyne and Newcastle Building Society, to world famous national clients such as The Royal Mint and Eton College.
Managing director, Michael Harkus, said: “It is great to once again be recognised by the sector for our professionalism. Delivering high quality customer service requires good systems, processes and for all staff to be technically proficient. Delivering exceptional customer service requires a particular state of mind. We believe it is thanks to the constant focus of our entire team to achieving the very best results for our clients every time that sets us apart. Our long term success has been founded on our ethics and the trust we enjoy with our clients due to always demonstrating our transparency and doing the right thing to protect their interests.
“The energy industry is becoming progressively more complex and unfortunately end users are increasingly being aggressively targeted to take advantage of offers that are regrettably not in their best interests. Our approach is always to provide truly independent advice and guidance that allows us to build long term sustainable relationships with clients. Our nomination in the ‘Best Customer Service’ category and then, last year, the ‘Most Trusted Consultant’ is evidence that our strategy is working.
“The team is looking forward to attending the ceremony and whatever the outcome, we are delighted to be part of an event that celebrates outstanding performance and business excellence.”