Putting the personal into property services: EMG Solicitors

EMG Solicitors has been on a journey of growth over the last few years, with a 153-strong team and a portfolio of five offices across the North, including Durham, Newcastle, Darlington, Penrith and Manchester.

The company, which was recently awarded B Corp™ status, provides a range of services in areas such as wills, trusts and probate, family and mediation, dispute resolution, education, residential conveyancing, commercial property and Court of Protection.

The residential conveyancing team, which is led by Richard Swinbank, is enjoying the benefit of recent growth, with its reputation in the property market continuing to precede it.

The department of 24 colleagues proudly supports clients across the UK with the buying, selling and refinancing of properties.

But it’s the business’ supportive culture and deep-rooted values – which include its commitment to the ‘EMG Way’ of supporting clients – that can be credited with helping drive its growth.

So too can the service excellence and residential conveyancing team’s success, with the department receiving outstanding client reviews of 4.8 out of five on the Review Solicitors platform and a regular stream of customer referrals.

Richard, director and head of residential conveyancing, says: “We really do have an incredible team at EMG who, day in and day out, go above and beyond for clients.

“We take a very human approach and like to think we know what clients want.

“We really listen to them to understand their requirements and, most importantly, we stay in touch and keep them up to date.

“One thing we really pride ourselves on is our ability to build rapport with clients, taking the time to really get to know them as people and individuals.

“We know our clients have busy lives, so we make sure we are there for them whenever and wherever they need us.

“We’re always at the end of the phone and pride ourselves on providing a friendly, transparent and reliable service, with people and service excellence at the very heart of everything we do.

“We are honest and friendly, and listen to clients’ individual requirements and aspirations; we understand everyone is different, as are their circumstances and needs.”

Richard adds: “We are so lucky to have a fantastic, experienced team in all areas of residential conveyancing, and a thriving client base across the UK too.

“EMG is a great place to work, which really shines through in the way we deliver our services.

“And with much of our work coming via referrals and recommendations, it shows we are doing something right.”

EMG’s commitment to service excellence is closely linked to its values of co-operation, courage, integrity, kindness and excellence.

The company has also successfully won a string of recent honours, including the Better Health at Work Continuing Excellence Award, and was listed in The Times and Sunday Times UK 100 Best Places to Work 2024.

And with the business’ longstanding commitment to community giving, through its very own EMG charitable fund, it’s not hard to see why colleagues remain loyal to the firm and what it stands for.

Richard adds: “Having worked for EMG for almost nine years, it’s amazing to see how far the business has come.

“This is largely down to our wonderful leadership team and managing director Emma Gaudern, with their incredible vision and support empowering us to be the best we can be while driving change where needed.

“Our team can genuinely say they enjoy coming to work each and every day, and that is a credit to the culture here.

“Our values really do permeate through every part of the business, from our recruitment process to our people, policies and procedures.

“In our department, we demonstrate these values through excellent communication, compassion, being responsive, doing the right thing, having the courage to challenge where needed on behalf of clients and, of course, providing an outstanding level of service.”

So, what next for the residential conveyancing team?

“World domination!”, jokes Richard.

He adds: “Seriously, our aim is to continue to grow, improve and learn and, first and foremost, to always be there for clients in the best possible way.

“One of the biggest motivators for the team and I will continue to be the amazing feedback we receive from clients.

“We feel very privileged to work with great people every day and, as clich.d as it sounds, help make their dreams and aspirations come true.

“Buying and selling properties often marks significant and pivotal points in people’s lives, and it’s a real privilege to be part of their journey.”

www.emgsolicitors.com