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Business & Economy

Eclipse Translations expands project management team

New contract wins and commitment to focusing on customer experience sees strengthening of project management team.

Alnwick-based Eclipse Translations, has welcomed Richard Scott and Adam Shanley to its expanding team following recent contract wins and as part of its commitment to delivering outstanding customer service.

Richard has been appointed project management team leader to the translations agency after 11 years at British Airways in Newcastle where he rose to training and development manager following 6 years as operations leader.  He will be responsible for the day-to-day management of the team providing translation services for nearly 200 clients based around the world. Richard, who will report to Eclipse’s contracts manager, Sarah Cross, will be responsible for ensuring smooth client liaison and delegation of work to both internal teams and the company’s large resource of external translation specialists.

Adam is returning to the company as project manager, after a 12 month period where he was part of the operational team for a North East MP. He studied French and German with Business at Hull University and further strengthens the team’s ability to service customers in their own language.

Stuart Carter, managing director, Eclipse Translations, said: “There are many factors that must come together for a company to maintain its performance. One of the most important is focussing on the customer experience to ensure that they receive the very best service and that is a top priority for us.  Success in achieving this is very much down to the quality and calibre of the people that we employ and we are certain that Richard and Adam will be valuable new additions to the team.”

Eclipse employs over 30 staff at its Alnwick site and has an extensive network of language specialists around the world. It offers dedicated support in over 50 languages, with its key services being translation, interpreting, localisation, subtitling and voiceovers. Sectors it operates in include chemicals, FMCG, pharmaceuticals, legal, financial services, defence, manufacturing, government and energy.