April 2 2019 @ 16:32 by Chloe Holmes
Sunderland-based business communications and systems specialist Cellular Solutions is celebrating after receiving national recognition for its customer service.
The company won the Customer Excellence Award in yesterday’s O2 Customer and Digital Excellence Awards 2019. The award was presented to Cellular Solutions managing director Mike Bowers and retention manager Niki Halliday at an event held at The Royal Armouries White Tower venue at The Tower of London.
This is the third year running in which Cellular Solutions has triumphed in the Customer Excellence category – and it first won the award in 2015.
Cellular Solutions is part of O2’s Direct Partner Network, which has demanding qualifying criteria, including excellent customer service and an ongoing commitment to the business sector.
The Customer and Digital Excellence awards recognise the O2 Direct Partner Network’s capability to provide world-class customer support, along with a high level of digital knowledge and expertise.
The focus on the customer experience means that when a customer chooses to work with an accredited O2 partner they can be assured they will receive first class products and services combined with the partner’s expertise from a trusted representative of the O2 brand.
Cellular Solutions works with businesses to improve communications, operations and processes. The company provides communications and business systems – including mobile, landline, broadband, software and digital solutions – to companies ranging from start-ups and SMEs to large, multi-site organisations, supporting them at every stage of their business journeys.
Cellular Solutions shapes mobile communications packages around the needs of its customers and advises businesses on the most appropriate tariffs, handsets and operating systems for its needs. It offers handsets from the leading providers including Apple and Samsung, as well as providing Mobile Device Management (MDM) and O2’s own Mobile Call Recording products to complement its communication packages.
Mike Bowers, managing director at Cellular Solutions, said: “We’re absolutely delighted to have won the Customer Excellence Award for the fourth time in five years. This is a fantastic achievement for our company and is testimony to the hard work of our team, who are dedicated to ensuring that our customers have the very best mobile solutions for their needs.
“We’re very proud to be part of the O2 Direct Partner Network and to be recognised in this way is real honour for Cellular Solutions.”
Jason Phillips, head of partners – Small and Medium-sized Businesses at O2 said: “A massive well done and thanks to Cellular Solutions on winning an O2 Business Customer Excellence award this year. Cellular Solutions have continued to demonstrate their commitment and investment in delivering an incredible experience to our joint customers.”
Cellular Solutions was founded in 1995. It aims to help increase efficiency and productivity, provide peace of mind and help its customers to save time and money.
For more information on Cellular Solutions visit www.cellular-solutions.co.uk.