November 1, 2019 @ 14:14 by Richard Dawson
Teesside-based Everflow Group has launched a subsidiary company, Everflow Tech, after identifying that the technology available to water retailers was hindering sales and customer service potential.
The founding of the new venture has created an initial seven jobs with over 100 planned within the next three years.
Everflow Tech, which sits alongside the other arm of the group Everflow Water, will provide technology and software solutions for the water industry and is launching with a retail management and billing platform called ‘Eclipse’.
The software claims to revolutionise the sales, customer management and billing processes by acting as a one-stop-shop for data management and utilising automation to increase the efficiency of all processes from sales to customer service.
Now launched as a comprehensive application, Eclipse has been sold to other water retailers and is being used as their sole billing management system.
It was developed in collaboration with business and IT consultancy, Waterstons, and has helped Everflow boost its customer base and revenue, which are now at 20,000 and £40m respectively.
Josh Gill, managing director at Everflow Group, said: “Through our experience with Everflow Water, we identified some significant challenges faced by retailers in terms of the technology available to the newly deregulated water market.
“One of our company values is ‘pioneering’, and I believe Eclipse is one of our greatest examples of this to date – we decided to innovate rather than accept the less-than-perfect solutions that were available to us.
“The result has been better than we ever imagined – Eclipse has received fantastic feedback from employees, brokers and the retailers who have invested.”
Rob Burgess, executive consultant at Waterstons, added: “The development of Eclipse has been a fantastic experience for us at Waterstons.
“The Everflow Tech team are constantly thinking up new ideas, which makes any partnership very exciting. We can’t wait to continue working together and developing innovative new products.”