Fenwick re-opens online channel for customers

April 16, 2020 @ 9:28 by Richard Dawson

Following store closures last month, Fenwick has announced it is re-opening its online channel, with an edited offer for customers.

The company has made significant changes to the way in which orders are picked and packed, and with a volunteer workforce in place, the website will start to take new order from April 15, as well as processing and despatching orders received prior to the original closure.

In order to make this possible, all Fenwick employees working to service the website will be strictly adhering to Government guidelines on social distancing and have been screened to ensure they are able to work, have no vulnerable dependents and can travel to work by private means (i.e. by car, bicycle or on foot).

It is thought that delivery will take longer than usual due to the changes so customer can expect orders to take 5-10 days to arrive.

A spokesperson for Fenwick said: “We have received so many incredible messages of support from our customers since we closed our stores with many asking us if, and when, we will re-open our website.

“We are pleased to be able to do just that following a complete overhaul of how we pick and pack orders.”

“Our customers can now browse and shop a curated edit of the items they want and have them delivered to their homes.

“It’s also important that as a business we continue to operate where we can during these extraordinary times in order to help protect both the future of our stores and our workforce.

“We have been extremely diligent in making sure we have followed government guidelines, putting every measure in place to take the best care we can of those who have volunteered to come back to work.”

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