November 11, 2019 @ 13:59 by Steven Hugill
A tyre, autocentre and breakdown recovery firm has expanded with the support of a telecoms company.
New Bridgegate Tyres Ltd, which has bases in Barnard Castle and Newton Aycliffe, County Durham, has opened a new Tyneside depot.
Bosses say the expansion will strengthen the business’ existing emergency response service across the North East.
The firm worked with Tees Valley-based Odyssey Systems on its move, with the provider installing a fully hosted telephone system at its Gateshead site.
Bosses say the support means New Bridgegate is able to quickly divert calls to technicians’ mobile phones and an automatic GDPR-compliant call recording facility, without the need to invest in a major telephony system.
They say the company – which counts the Ministry of Defence and Durham Constabulary among its 24-hour breakdown service corporate clients – is also benefiting from high availability internet access.
James Bowman, New Bridgegate’s general manager, said: “We are delighted with this new telephony system and are considering extending it to our other two depots.
“This company has built its reputation on a quality service and fast response times, so a flexible, efficient and above all reliable telephony system is key to our success and future growth.
“Odyssey Systems installed an excellent product which meets all our requirements.
“Furthermore, their technical support gives us the added reassurance that our customers can always reach us any time of the day or night.”
Christine Gilbert, director of Odyssey Systems, added: “We have worked closely with New Bridgegate Tyres for many years supporting its growth with technological solutions.
“This new system supports their flexible and responsive way of working, which in turn allows them to provide a more efficient and responsive service for their customers.”
Alongside its 24/7 response service, New Bridgegate also provides vehicle servicing, in-house mechanical repairs and MoT testing.