James Doyle, 39, has been appointed to the role with a personal ambition to make the hotel the undisputed No1 venue on Tyneside.
The seven-storey, 251-bed hotel is owned by Clouston Group, while trading under a management contract with InterContinental Hotels Group (IHG). The hotel is proving to be a key driver in the regeneration of the Stephenson Quarter, which Clouston Group believes will create 3,000 jobs once the mixed-use development is complete.
James, who has 21 years’ experience in the hotels sector, is originally from Hayling Island, near Portsmouth, and has extensive experience working within IHG hotels. He started his career at Crowne Plaza Heathrow and worked in various Holiday Inns becoming general manager at Holiday Inn Whitechapel – London where he oversaw the hotel’s opening and development, prior to relocating to Newcastle.
James said: “Crowne Plaza Newcastle is at an important stage in its growth and development. I needed a new challenge and when the opportunity arose to move to Newcastle I jumped at the chance. This is a great city.
“Since its opening in 2015 the hotel has made a big impact in the city and wider North East market.
“In this industry, you’re only as strong as the team around you and there will be lots of investment in training and developing our people to make us a real employer of choice in Newcastle. We want to be a beacon of quality for Stephenson Quarter and the wider business community.
“My own philosophy and my role is to support my 180-strong team to ensure they deliver the best quality service and experience for our guests – whether they’re staying in the hotel or simply visiting our restaurant, Gin Bar or spa.”