Newcastle Airport ranks high on ASQ survey

August 14 2019 @ 13:47 by Richard Dawson

Newcastle International has been ranked sixth best airport in Europe in the most recent Airport Service Quality (ASQ) results.

The survey focussed on the levels of customer service, facilities and airport ambiance and scored Newcastle highly for cleanliness, courtesy of staff and security waiting times for quarter two of the financial year.

The Airport was also recently branded the ‘friendliest UK airport’ by The Times, taking into account security thoroughness, efficiency of staff and overall customer satisfaction.

Nick Jones, chief executive officer at Newcastle Airport, said: “I am delighted to see how well we are currently performing, and am pleased that we ranked so highly in Q2 of 2019.

“All of the team at Newcastle Airport are very friendly, efficient, helpful and hard-working, so the scores of the survey are a brilliant reflection of that.

“I hope that we will continue to perform well throughout the rest of the year.”

ASQ is the only global airport survey, which measures passengers’ satisfaction while they are at the airport.

650,000 passengers per year are interviewed prior to boarding their flight and asked to rate their satisfaction with the airport’s services.

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