Connect Health launches new AI-enabled triage tool

The independent provider of integrated community MSK (musculoskeletal) services, Connect Health, has accelerated the roll-out of PhysioNow, an AI-enabled triage tool based on Phio, that facilitates bespoke care pathway identification for Connect Health’s MSK physiotherapy patients.

Working with EQL, part of the NHS DigitalHealth.London accelerator programme, PhysioNow provides immediate remote access to physiotherapy treatment and advice. Connect Health has introduced this additional digital channel, as it continues to invest resources into AI technologies to improve accessibility and patient choice.

Mike Turner, chief operating officer, Connect Heath said: ​“At Connect Health we ​have consistently been at the forefront of innovation and are committed to using smart technology to support people during these challenging times and to improve outcomes for patients, health partners, customers and colleagues. PhysioNow puts patients in the driving seat, empowering them with tools to take ownership of their health.”

PhysioNow, an enhanced version of EQL’s app Phio, is an AI-enabled triage application that provides support and self-management when appropriate, ensuring patients get the right treatment. With tailored clinical content, PhysioNow uses powerful decision trees to accurately evaluate the right treatment pathway.

Launching in NHS services and multiple occupational health physiotherapy contracts across the country, the tool will ensure Connect Health’s MSK patients have access to health services 24/7 allowing them to receive immediate support and advice.

Jason Ward, CEO of EQL, who along with Peter Grinbergs and Sam Medcraft co-founded the company, said: “​EQL’s mission of delivering user-centric, clinically robust digital healthcare that is accessible to all is a perfect fit for the overstretched and under-resourced NHS. It proves that great technology can benefit all parties and break down traditional barriers. We are pleased that Connect Health will be joining our growing number of partners which include Clinical Commissioning Groups (CCGs), global insurance companies and Occupational Health providers.”