Gateshead technology firm goes 24/7

Aspire Technology Solutions has become the first technology provider in the region to deliver a 24×7 service for its entire operation

The ever-expanding IT firm, based in Heworth, Gateshead, has been recognised recently with awards such as the Stratospheric Growth Award for fastest growing Virgin Media Business partner, as well as the Growth Explosion (Established) Award at North East-based Dynamites last October. Following on from these successes and the increasing need for uninterrupted service from the company’s customers, it has now introduced an in-house night staff team to its service.

The team is based in the company’s head office, Heworth Hall, replacing the previous 24/7 offering of outsourcing to a third party call centre with a rota of on call engineers.

Chris Fraser, Aspire’s Managing Director and co-founder, said, “I’m delighted to be able to offer this service, unique in the region.

“It’s a testament to some of the great businesses we work with that demand for continuous IT and communications provision has become critical to their operation, we’ve been providing these services to some of the greatest local and national businesses.

“Providing end user support and a higher level of responsiveness is the natural evolution of this. For some businesses, this will enable most issues to be resolved before the normal working day is disrupted at all. For other businesses, it will become a critical part of the daily operation.”

With an operational team 24/7, the company also expects to see reduced fix times. The new offering, part of the RealCARE IT support provided to a number of organisations, means that customers requiring proactive updates, server engineering and support, among other business-critical tasks, can simply contact Aspire’s dedicated in-house team to request this at any time the services are required. It also means a manned service desk will respond 24×7 to any proactive monitoring, ensuring faults are resolved before the business is impacted.